New COVID Alert app provides virus exposure notification and privacy protection

COVID Alert, Canada’s official COVID-19 exposure notification app, is now available for free download from the Apple App Store and Google Play. The new made-in-Ontario app lets users know if they have been exposed to the virus, and if so, guides them on what to do next.  

“Built with a privacy-first approach, COVID Alert is a safe and easy-to-use tool that Ontarians can download to protect themselves, their loved ones and their community from COVID-19,” said Christine Elliott, Deputy Premier and Minister of Health. 

COVID Alert uses Bluetooth technology to detect when users are near each other. If a user tests positive for COVID-19, they can choose to let other users know without sharing any personal information. Ontarians who receive an exposure alert can then get tested and take action to help keep themselves, their families, and their friends from spreading COVID-19 throughout the community.  

The app is completely voluntary to use, and does not collect or share personal details, such as a user’s name, phone number, location, or COVID-19 test status. 

How COVID Alert Works

• Once you download the app, it runs in the background of your phone.  
• The app will not know where or when you encounter other users, your location, name, address, contacts or health information. 
• If you receive a message from COVID Alert that you may have been exposed to the virus, follow the public health advice given on the app and get tested.  
• To notify other people if you’ve tested positive for COVID-19, enter the one-time key from Ontario’s test results website into the app. This will send a message to other app users who have been within two metres of you for at least 15 minutes within the past 14 days. 

Notes Minister Elliott: “Along with physical distancing, frequent hand washing, wearing a mask and other important public health advice, knowing what to do if someone has been exposed to COVID-19 is another key way to protect ourselves, our families and our communities from this virus.”