Managing Patient Expectations Series

Navigating patient interactions can be one of the most challenging aspects of health care.

That’s why we’ll be running a new four-part webinar series, Managing Patient Expectations, to equip you and your team with the tools and strategies to handle difficult situations effectively, improving patient satisfaction and staff well-being.  

Join us for the first session, Conflict Resolution with Patients. The webinar, presented by OMA Legal’s Jennifer Gold and Lesley Freiberg, will cover essential skills for de-escalating patient conflicts and knowing when to seek additional support. You’ll walk away with strategies to manage difficult encounters, fostering a more harmonious health-care environment.

Coming up:  

Part 2: Setting Boundaries with Patients on Oct. 9  

Part 3: Managing Aggressive Behaviour on Oct. 23  

Part 4: Strategies to Manage Challenging Encounters and Preserve Your Well-Being on Nov. 6